Shipping

ITA NIA ships to all destinations within Australia and internationally. All deliveries will be dispatched via DHL Express.

A shipping fee applies pending country of delivery. We offer free standard shipping for all orders over $250AUD.

If one of the items you've ordered is not yet available, we will ship your order once all items are in stock. Please note that the delivery date is an estimate only, and at times, your order can arrive after the estimated time.

Duties & Taxes

We dispatch all items from our Production House in Timor-Leste therefore all packages may be subject to duties and taxes in your home country. Any duties and taxes will need to be covered by the recipient. ITA NIA takes no responsibility for these charges.

If you have any questions regarding shipping please email us at hello@itanialabel.com

Returns & exchanges policy

Returns are accepted on merchandise within 5 business days of receiving your order.

To return items they must be in their original condition - unworn, unaltered, unwashed, unused and with all tags attached. As all returned merchandise need to be in a re-saleable state, garments received with make-up marks will not be accepted for exchange or return.

Items that are discounted for sale cannot be returned. Gift Cards may not be returned and Store-credit notes are valid for 6 months from the date of issue.

How to make a return?

Email us at hello@itanialabel.com within 5 days of receiving your order. In the email please include the following:

1. Order number
2. Details of the item/s you wish to return
3. Reason for your return
4. Your country location
5. Whether you’d like an exchange, store credit or refund
6. If exchange, what item you’d like to exchange for

Once approved, we will provide you with the return address to send your item/s back. Please include the original invoice so that we can identify your order.

Returned items must be sent by a prepaid method of shipping. All returned items must be received by ITA NIA within 10 business days of our approval email. As ITA NIA is not liable for the loss of merchandise being returned, we encourage you to return your item/s via registered or traceable post and taking note of your tracking number. Before returning please ensure you’ve read and understood our returns policy.

Refunds typically take 5-7 business days to process from when the items arrive at ITA NIA to the credit appearing in your bank account. We will refund the value of the item (via the original form of payment) not including shipping and handling charges unless the item is faulty. You will be notified via email once this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from itanialabel.com

ITA NIA reserves the right to reject returns or exchanges that do not comply with the guidelines and process as stated above.

For any questions regarding returns or exchanges please contact us at hello@itanialabel.com

Contact

If you have any enquiries please drop us an email at hello@itanialabel.com - we’ll be happy to assist where we can.